Terms and conditions

1. Who we are

123 Travel Business is a service of 123-NL B.V., Hurksestraat 60, 5652 AL Eindhoven, the Netherlands, Chamber of Commerce 88560686, VAT NL864689561B01 ("we"). These terms apply to every company account and every booking made through zakelijk.123-travel.nl.

2. Our role

We act as an intermediary. We book flights and hotels on behalf of your company with airlines and hotels through our booking partner. The contract for carriage or accommodation is between the traveller or company and the airline or hotel, under the terms of the airline or hotel, including its fare rules for changes and cancellation.

3. Business use

The service is intended only for companies and organisations and for work-related travel. Bookings through a company account are made under the rules for business travel; the consumer protection of the Package Travel Directive does not apply.

4. Account and users

The admin of the company account is responsible for who has access and with which role. The company is bound by bookings made by users of the account. Keep login details secret.

5. Prices and payment

You pay the fare of the airline or hotel plus a service fee of €3 per booking excluding VAT. Airline and hotel prices are only final after payment; we re-check the price just before payment. Payment is made at the time of booking through our payment provider Mollie. We only book after receiving payment.

6. Traveller details

You are responsible for correct traveller details. Names must exactly match the passport or ID. Costs caused by errors in these details are borne by the company. Travel documents, visas and health requirements are the traveller's responsibility.

7. Changes and cancellation

A booked flight can be cancelled in the account. You receive the amount the airline refunds under its fare rules. The service fee is not refunded. Hotel cancellations follow the hotel's cancellation policy. If a booking fails after payment, we refund the full amount.

8. Changes by the airline

We pass on changes or cancellations by the airline automatically as soon as we receive them. The traveller's rights against the airline, for example under the EU air passenger rights regulation, remain in place.

9. Liability

We are not liable for the performance of the trip by the airline or hotel. Our liability is in all cases limited to the service fee of the booking concerned, except in case of intent or gross negligence.

10. Invoices

For each booking you receive an invoice for the service fee including VAT. The fare is charged on behalf of and for the account of the airline or hotel.

11. Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court in the district of Oost-Brabant.

12. Contact

Questions? Email info@123-travel.nl.